Frequently Asked Questions

Check our most frequently asked questions below, if you still need help then please contact us at customerservice@thenewprimal.com or submit your request here.

We ship orders Monday-Friday and orders will ship the same day as long as it is placed by noon CST. Any orders arriving after noon CST will ship the next business day (Monday-Friday). Depending on your shipping selection you will receive your order in one of the following timeframes after your order has been packed:

Priority Mail, USPS (1-5 business days)
FedEx* (1-4 business days)
*Denotes our Free Shipping Method

(Shipping to Hawaii, Alaska, or Puerto Rico can take up to five weeks.)

In December 2022, we made the decision to split our brands and give them each their own identities out in the world. This means our websites are now separate which allows for a clearer brand and customer experience on each site. Plus, we've also been able to restructure our shipping prices to help everyone save this way!

Gift cards for each site will now be separate. If you purchased a holiday gift card and your recipient would like to use it on the other site, we're happy to help with that! Please email our Customer Service Team at customerservice@thenewprimal.com.

Either your code is expired, you're attempting to stack a further discount code on top of a bundle discount (bundles are not eligible for further discount), or you’ve unlocked a tiered discount based on your cart. In this case, you cannot stack discount codes. If you're still having trouble feel free to reach out reach out to customerservice@thenewprimal.com.

Free Shipping is available in the contiguous United States once your cart total reaches $30 (after discount codes are applied).

If you cannot find the product listed on our site, then it's no longer available. However, it may still be found through our retail partners (check our store locator) or our Amazon store.

Sorry, at this time we do not have the ability to ship internationally. However; if you live in Canada please visit Natura Market to purchase some Noble Made items. 

For more information on our return policy, visit our Return/Refund Policy page or email customerservice@thenewprimal.com directly with your question/concern.

At The New Primal, we’ve chosen to work with manufacturing partners that assist us in bringing our products to life. This includes the production of our products. Your safety is our number one priority and we want to be as transparent as possible when discussing allergens. Each one of our condiments and seasonings co-manufacturing facilities falls in compliance with government-regulated procedures set forth by the FDA.

Our products are manufactured in facilities that may house some or all of the following: tree nuts, peanuts, soy, coconuts, dairy, sesame, wheat, soy, celery, mustard, shellfish, fish, and sulfites. Our products may use the same equipment as the previously mentioned ingredients. However; there are rigorous cleaning procedures in place for each facility and all allergens are kept separate from non-allergen ingredients and highlighted as such. When products that contain an allergen are produced there is a complete sanitation process prior to another product being produced to mitigate the risk of cross-contamination. 

If you have a specific question please don’t hesitate to reach out to customerservice@thenewprimal.com.

Nutrition and ingredient information can be found on each one of our products. Additionally, there is a nutrition and ingredient panel listed on each product page.

Yes, once opened we recommend refrigerating all of our bottled items and using them within 30 days.

Yes. Our Garlic Parmesan Wing Sauce includes dairy ingredients - parmesan and whey protein concentrate. 

Yes, all of our bottled items except for our Garlic Parmesan Wing Sauce. Our Garlic Parmesan Wing Sauce contains parmesan and whey protein concentrate so it is not vegan.

Yes! Any product labeled USDA Organic is also Non-GMO. 

The use of genetic engineering, or genetically modified organisms (GMOs), is prohibited in organic products. To meet the USDA organic regulations, farmers and processors must show they aren’t using GMOs and that they are protecting their products from contact with prohibited substances, such as GMOs, from farm to table.

Additionally, we have some products that are verified with the Non-GMO Project. You can view their list of verified products on their site - to view our products specifically, you can search our brands The New Primal and Noble Made. 

None of our products are certified Kosher at this time.

It is a “primary grown" yeast produced in a medium rich in riboflavin. It has been deactivated by heat and roller dried. The result is yellow-colored flakes with nutty or cheesy flavor notes. Our nutritional yeast is not fortified.

Our Buffalo sauces use white distilled vinegar and our BBQ Sauces, Marinades, and Tomato Ketchup contain apple cider vinegar. Our Dressings use a combination of both depending on the specific product. The distilled vinegar is derived from the acetous fermentation of dilute distilled ethyl alcohol from corn.

Tapioca is a starch extracted from the storage root of the cassava plant.

All media inquires should be directed to customerservice@thenewprimal.com.

If you're interested in having us as an event partner, email our Marketing Team: hello@thenewprimal.com.

We don't just want you to Return to the Table® ...  we want you to bring more people to it! The more the merrier and healthier and exceedingly well-fed. By sharing what you already love about our responsibly-sourced, low-sugar, Whole30 Approved, Certified Gluten-Free, and Keto and Paleo-Friendly products, you'll not only earn first dibs and a nifty commission, you will get more hands in the kitchen and hearts around the table! Sign up today!

For current job openings at Noble Made visit our Careers Page

If you have any feedback for our products please fill out this form and someone from our team will reach out to you!

For general inquiries, please fill out this form and someone from our team will reach out to you!